How to Find Your Video

Your video is delivered by email as a download link once it is ready. If you cannot find your video, please use one of the options below.

Option 1 (Recommended): Use Your Original Order Confirmation Email

1. Open your email inbox
2. Find the email titled: “Kyle Decker order confirmation”
3. Click the button that says: “View your order”
4. Click “Download”

Your video will download to your device.

Option 2: Find the “Video Ready for Download” Email

1. Open your email inbox
2. Search for: “Video Ready for Download”
3. Open the email
4. Click “Download files”

If you do not see this email, please check your Spam or Junk folder.

If You See “Reset Digital Product Access”

If your order page shows a button that says “Reset digital product access,” this simply means your download link needs to be refreshed.

Please email kyle@kyledecker.com and I will promptly reset your access so you can download your video.

You will always be able to access your video. Access is never revoked, and I am happy to resend or restore your download link at any time.

Still need help?

Email me at: kyle@kyledecker.com

I will respond promptly and make sure you receive your video.